Refund Policy and Procedures

REFUND POLICY AND PROCEDURES Policy: Handshake wants to ensure that its Service Providers are not paying for “bad” leads. Occasionally, Service Providers will attempt to communicate with Consumers after receiving a phone call or message from the Consumer to schedule an appointment. At times, the Service Provider may not receive a reply or response to their message or phone call to the Consumer, despite several attempts. When this occurs, if the Service Provider has paid for the lead, the Service Provider’s payment will be promptly refunded. Procedure: In order to receive a refund, the Service Provide simply has to notify Handshake by clicking “here” and filling out the requested information, then submitting the information. Once received, Handshake’s support team will contact the Consumer to verify that the Consumer did not respond to the Service Provider and, if that information is verified, the Service Provider’s fee will be refunded. If, for some reason, Handshake is unable to verify the information with the Consumer, the Service Provider’s fee will still be refunded. If the Consumer is contacted and states that, in fact, they attempted to contact the Service Provider, but the Service Provider did not respond or reply to the Consumer’s attempt to communicate with the Service Provider, that information will be communicated to the Service Provider along with a scheduled time to communicate with the Consumer so that the Service Provide and Consumer may communicate to schedule an appointment, which is Handshake’s ultimate goal.