Handshake Method of Operation

HANDSHAKE METHOD OF OPERATION Consumer registration: No fee to register or use the Handshake Platform. Service Provider registration: No fee to register or use the Handshake Platform. Consumers and Service Providers register on the Handshake Website or Mobile App. Consumers provide basic information, i.e. name, address, zip code, telephone number, email address, description of work (including approx. measurements, square footage, urgency of job, types of trades that might be included such as carpentry, drywall, electrical, plumbing, painting, etc.), size of job (# of rooms, entire house, etc.) and whether they require a licensed Service Provider. The Consumer should be as specific as possible when describing the scope of work, and the best time for Service Provider to contact the Consumer or provide a specific date and time to be contacted. Service Providers provide name, business name, type of business or service and a Service Provider Profile (with photos if desired). Consumer will be provided with the first Service Provider on our list of Service Providers by the algorithm’s matching (a) Consumer’s needs with Service Providers’ scope of services and (b) Consumer’s zip code with zip codes provided by Service Providers which will contain the Service Providers’ profiles. If a Consumer is not satisfied with the SP we provide for him/her, the Consumer simply picks the next SP on the list and so forth. The Consumer will be able to “accept” or “decline” any Service Providers after reviewing their profiles. If the Consumer “accepts” the Service Provider, (see #5). If the Consumer “declines” the Service Provider on the list, that Service Provider will be replaced by the next Service Provider on Handshake’s Service Provider list whose “zip code” and “scope of services” matches the Consumer’s needs. The first Service Provider on Handshake’s list of Service Providers that match both the zip code and “scope of services” needs provided by the Consumer will be sent the Consumer’s first initial, last name, the job description, zip code and urgency information. The chosen Service Provider will be able to “accept” the lead or “decline” the lead. If they accept the lead they will have to pay the lead fee of $20 at that time and will be provided with the Consumer’s telephone number and email address. If they decline the lead they will be placed at the bottom of the Service Provider rotation list for that specific “service category.” The “accepted” Service Provider will then have the opportunity to contact the Consumer, set up an appointment and provide an estimate. If the Service Provider attempts to contact the Consumer but the Consumer does not respond to the Service Provider’s phone call or email after several attempts, the Service Provider will be able to receive a refund of his lead fee. (The failure of the Consumer to respond to the Service Provider will be confirmed by Handshake prior to the refund being given). After the Consumer has accepted the Service Provider’s estimate and the work has been completed and the Service Provider is paid, the Consumer will have the opportunity to write a review of his/her experience with the Service Provider. The Handshake Mobile Platform will give the Service Providers the ability to “pause” Handshake from providing leads to them in the event they become too busy to take on more leads. If possible, I’d like to limit the Handshake app to just California at first so we can see how it works, work out glitches and bugs, etc. Let me know if you have any questions.